Return & Refund Policy

Logistics-Resources.com.au

Thank you for purchasing your shipping container from Logistics-Resources.com.au. We strive to ensure your complete satisfaction with every product you buy from us. Please read our return and refund policy carefully.
 

1. 30-Day Return Policy

You may return most items within 30 days from the date of delivery for any reason, including:

• Defective or damaged products

• Non-defective products (change of mind, wrong size/model, etc.)

To be eligible for a return:

• The item must be in the same condition as delivered

• The item must include any original accessories, documentation, or components

• Proof of purchase (invoice or order confirmation) is required

Returns requested after 30 days from delivery will not be accepted.

2. Condition of Returned Items

Non-defective returns:

• The container should be in a sellable condition (no major damage beyond normal inspection for returns)

• Products with excessive wear, misuse, or missing components may be subject to partial refund or return denial

Defective or damaged products:

• Notify us within 48 hours of delivery

• Provide clear photos or videos of the defect or damage

• We will assess the issue and authorize the return

3. Exchanges

We accept exchanges within the 30-day return window:

• You may exchange for the same product or another available product

• If the replacement product has a higher price, you will be invoiced for the difference

• If the replacement has a lower price, the difference will be refunded

• Exchanges are processed once the original item is received and inspected

4. Refund Policy (7 Business Days)

Once a returned item is received and inspected:

• Approved refunds will be processed within 7 business days

• Refunds will be issued to the original payment method

• You will receive confirmation once the refund has been initiated

Please Note:

• Shipping or delivery fees are non-refundable unless the return is due to our error (e.g., wrong or defective item)

• Bank or payment provider processing times may vary

5. Return Shipping

• Customers are responsible for return shipping costs on non-defective returns

• For defective or incorrect products, we will arrange and cover return shipping

• We recommend using a trackable shipping method for all returns, as we are not responsible for lost return shipments

6. How to Initiate a Return or Exchange

To start a return or exchange, please contact our Customer Support team with:

• Your order number

• Reason for return/exchange

• Photos (if returning due to defect or damage)

Once approved, we will provide specific return instructions and authorization.

7. Contact Information

If you have questions about returns, exchanges, or refunds:

Logistics-Resources.com.au – Customer Support
Email: support@logistics-resources.com.au